Responsibilities:

Reporting to the Director of Public Services Group, the Network Communications Associate will be integral to the growth of the service.  Specific functions include:

• Provide critical support to VolunteerMatch users - volunteers, nonprofits, and partners – including e-mail and phone support
• Ensure user inquiries are handled in professional and timely manner, with a focus on maintaining strong VolunteerMatch reputation and positive user-experience
• Assist in overseeing organization’s e-mail support system and software tool 
• Participate in a cross-functional web development team to bring the voice of the user to the product development planning and strategy.
• Participate in testing, quality assurance and quality control projects
• Create and edit instructional content, including site help and user guides, etc.
• Assist in writing email templates and managing template library
• Responsible for managing user accounts and account approvals
• Provide periodic partner activity tracking and reporting
• Provide support to the VolunteerMatch volunteer program
• Participate in periodic user research and surveys
• Working closely with PSG team, and providing periodic support to Director for strategic development projects
   

Requirements:

·         1-2 years experience
·         BA/BS degree
·         Internet experience required
·         HTML skills preferred
·         Previous customer support experience helpful
·         Solid written, verbal and inter-personal communication skills
·         Strong organizational skills and detail-oriented
·         Passionate team-player who can contribute his/her talents towards promoting social responsibility
·         Creative thinker also able to work independently
·         Strong personal initiative and the ability to work successfully under multiple deadlines
 

The Company: 

VolunteerMatch (www.volunteermatch.org) is the award-winning nonprofit whose mission is to help everyone find a great place to volunteer.  We offer a variety of online services to support a community of nonprofit, volunteer, and business leaders committed to civic engagement.

The ease and simplicity of the service have already helped more than 36,000 community service organizations receive over 2 million volunteer referrals, helping to address real-world needs nationwide. VolunteerMatch is the recipient of numerous awards, including two 2001 Webby Awards for 'Activism' and 'Services', and has appeared in The Wall Street Journal, The New York Times, The Washington Post, Reader’s Digest, and on The Oprah Winfrey Show, CNN, and MSNBC.

Benefits:

VolunteerMatch is committed to building a team of first class individuals.  We are looking for enthusiastic members possessing three key elements:  knowledge, experience, and passion.  The position is full-time and will include generous health and dental packages, as well as a 403(b) retirement plan.  Salary will be based on experience and qualifications.  VolunteerMatch is headquartered in San Francisco.

Please email your resume and cover letter to jobs@volunteermatch.org, Attn: Director, Public Services Group.  No phone calls please.